Privacy policy

PRIVACY POLICY

Effective Date: [Sept. 2017]
Last Updated: [May 2026]

At Mix Beauty Lab (“we,” “our,” “us”), your privacy matters to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

INFORMATION WE COLLECT

When you visit our website, place an order, subscribe to our marketing, or contact us, we may collect the following information:

Personal Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment information

  • Purchase history

Device Information

We automatically collect certain information about your device, including:

  • IP address

  • Browser type

  • Time zone

  • Cookies

  • Device identifiers

  • Pages viewed and interactions on our site

Marketing & Analytics Information

We may collect information through technologies such as:

  • Cookies

  • Pixels

  • Tags

  • Web beacons

These technologies help us improve our website, advertising, and customer experience.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders

  • Provide customer service

  • Communicate with you

  • Send order confirmations and shipping updates

  • Detect fraud and security risks

  • Improve our website and services

  • Deliver marketing and promotional communications

  • Personalize advertising and recommendations

EMAIL & SMS MARKETING

Email Marketing

With your consent, we may send you emails regarding:

  • Promotions

  • Product launches

  • Updates

  • Special offers

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

SMS Marketing (Currently not offered)

By providing your mobile number and opting in, you agree to receive recurring automated marketing text messages from Mix Beauty Lab.

Message frequency may vary.

Consent is not a condition of purchase.

Message and data rates may apply.

You can opt out at any time by:

For help, reply HELP or contact us directly.

YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw marketing consent

  • Restrict or object to processing

  • Request data portability

To exercise your rights, contact:
📧 info@mixbeautylab.com

SHOPIFY

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s:

  • Data storage systems

  • Databases

  • Applications

Shopify stores data on secure servers protected by firewalls.

Learn more:

  • Shopify Privacy Policy

  • Shopify Terms of Service

PAYMENT PROCESSING

Payments are securely processed through Shopify Payments and other authorized payment providers.

Payment information is encrypted using SSL technology and processed according to PCI-DSS standards.

We do not store full payment card details on our servers.

KLAVIYO, META & ADVERTISING

We may use third-party advertising and marketing platforms including:

  • Klaviyo

  • Meta (Facebook & Instagram)

  • Google Analytics

  • TikTok

  • Google Ads

These services may use cookies, pixels, and tracking technologies to:

  • Measure ad performance

  • Deliver targeted advertising

  • Track conversions

  • Improve customer experiences

You may opt out of personalized advertising through your browser or platform settings.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember cart contents

  • Improve website performance

  • Analyze traffic

  • Personalize shopping experiences

  • Deliver relevant advertisements

You can disable cookies through your browser settings; however, some website functionality may be affected.

Do Not Track

Please note that we do not modify our data collection practices in response to “Do Not Track” browser signals.

DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When no longer required, information is securely deleted or anonymized.

SECURITY

We implement commercially reasonable safeguards designed to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

However, no method of transmission over the internet is completely secure.

THIRD-PARTY SERVICES

Third-party service providers only collect, use, and disclose your information as necessary to perform services on our behalf.

These providers may have separate privacy policies governing their practices.

We encourage you to review those policies before providing personal information.

INTERNATIONAL DATA TRANSFERS

Your information may be processed outside your province, state, or country, including in Canada and the United States.

By using our website, you consent to these transfers.

CHILDREN’S PRIVACY

Our services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting to our website.

Continued use of the site after updates constitutes acceptance of those changes.

If our company is acquired or merged, your information may be transferred to the new owners so we can continue providing services to you.

CONTACT US

For questions, requests, or complaints regarding this Privacy Policy, contact:

Privacy Officer
Mix Beauty Lab
216 Heath Street West
Toronto, Ontario M5P 1N7
Canada

📧 info@mixbeautylab.com